Harrahs was not worht the cost.RENO - Caesars Entertainment and VICI Properties Inc. Went to Hard Rock casino, totally different, well ventialted, spacious, much better atmosphere. Was told over phone, 'we don't have enough towels for the hotel.' Main floor has casino and whatever ventialtion they might have doesn't work so overwhelming with smoke, almost choked while on first floor. Gettin adequate towels and toiletries required multiple calls, had to flag down staff in hallway and get our own. Room and baths exoecially floors were dirty even after requeting help from Housekeeping.

other bright spot is helpfulness and friendliness f concierge staff. The two aspects that were nice is friday Station restaurant on top floor we had good food and great service on New Years Eve. Much to our dismay, it was very disappointing. The prices were high as it was between Christmas and new Years but we thought it would still be a nice property.so we booked it. We decided to take our two grown children to visit Harrahs Lake Tahoe as we had visited 33 years ago and had wonderful experience. Whenever we go back to Tahoe, unless Harrahs decides to do some upgrades, we wouldn’t stay again. The casino was okay (older games mainly - no cleopatra keno which is my fav!), the buffet and restaurant downstairs (do NOT get the country fried steak) were okay, location was towards the end of the main strip but still accessible.

We did let the front desk know and they removed the resort fee for that day. Luckily none of our stuff seemed to be missing but it was extremely concerning and uncomfortable that this happened. They never unlocked the lock so the door was sitting ajar. The second day when we got back to our room from a day of exploring Tahoe, the housekeeping had left our door open. We were planning on staying for a few days and ended up deciding to check out early because the signal was so bad and I needed to work on Tuesday. The view was fairly nice - we could somewhat see the mountain and town. It was nice they had two bathrooms but not enough outlets and still very small & outdated. The decorations were certainly from around the 1980s. The iron and hair dryer were from 1984 I’m sure. We went back to the smelly room and just left the window open while we were out to try to clear it out a bit. They did not have any other king rooms available so they tried to move us to a doubles room but it was old, poorly decorated and the beds were small. Upon arriving we checked into our room which smelled heavily of stale cigarette smoke so we asked for a room change.

Last year we stayed at Caesars Palace in LV and know that this is part of the same group, so we had high expectations. We decided to stay at Harrahs Lake Tahoe for NYE 2018.

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